Terms of Service — Complia Tech
Effective Date: [Insert Date]
These Terms of Service ("Terms") govern access to and use of the Complia Tech platform, applications, APIs, and related services ("Services"). By accessing or using the Services, the subscribing organization ("Client", "you") agrees to be bound by these Terms.
If you do not agree to these Terms, do not use the Services.
1. Parties
These Terms are entered into between:
- Complia Tech ("we", "our", "us"),
- and
- The subscribing Client indicated in the service agreement or purchase order.
2. Access to the Services
2.1 Authorized Users
The Client may grant access only to employees, contractors, and agents who require the Services to perform business tasks. The Client is responsible for all user activity under its account.
2.2 Account Security
The Client must maintain the confidentiality of credentials and notify us immediately of any unauthorized access.
2.3 Service Availability
We will make commercially reasonable efforts to ensure continuous platform availability, except for:
- Planned maintenance
- Emergency maintenance
- Events outside our reasonable control
3. Client Responsibilities
The Client agrees to:
- Provide accurate and complete project information
- Ensure all uploaded documents respect applicable laws and intellectual property rights
- Maintain backups of original project documentation
- Use the Services only for lawful business purposes
- Not attempt to reverse-engineer, modify, or disrupt the platform
The Client is solely responsible for the actions of its users.
4. Data Privacy & Security
Complia Tech processes data in accordance with the Privacy Policy.
By using the Services, the Client acknowledges that data may be stored or processed in secure cloud environments.
We do not access Client project data except for:
- Providing support
- System monitoring
- Security
- Legal compliance
- Or as contractually authorized
Complia Tech does not sell or share data with advertisers or unrelated third parties.
5. Intellectual Property
5.1 Our IP
All software, interfaces, algorithms, workflows, designs, and documentation are the exclusive property of Complia Tech.
No rights are transferred to the Client other than the limited license specified below.
5.2 License to Client
Upon subscription, the Client receives a non-exclusive, non-transferable, limited license to use the Services for internal business operations.
5.3 Client Data
The Client retains ownership of all data uploaded into the platform.
6. Integrations & Third-Party Services
The platform may integrate with systems such as SharePoint, Oracle, SAP, and others.
By enabling these integrations, the Client authorizes Complia Tech to process necessary data for functionality.
Complia Tech is not responsible for failures or outages caused by third-party platforms.
7. Payment Terms
7.1 Subscription Fees
Fees are defined in the Client's commercial agreement, proposal, or order form. Unless otherwise agreed, all subscriptions renew automatically.
7.2 Bonuses, usage fees, or additional services
Any performance-based payments (e.g., accelerated openings), additional modules, or professional services will be invoiced per the Client's proposal.
7.3 Late Payments
Unpaid invoices may result in:
- Suspension of services
- Interest charges
- Reinstatement fees
8. Service Modifications
We may update or improve the platform periodically.
Material changes that reduce core functionality will be communicated in advance to the Client's designated contact.
9. Prohibited Use
The Client may not:
- Misuse or overload the platform
- Insert malicious code
- Use the Services to violate laws or harm third parties
- Circumvent security or access controls
We reserve the right to suspend access for violation of these Terms.
10. Confidentiality
Both parties agree to protect confidential information shared during the business relationship and use it solely for the intended purposes.
Confidential information does not include information that:
- Is publicly available
- Becomes available through no breach
- Is independently developed
- Is required by law to be disclosed
11. Warranties & Disclaimers
The Services are provided "as is" and "as available".
While we strive for accuracy and reliability, we do not guarantee:
- Error-free operation
- Exact predictive outcomes
- Compatibility with any specific client workflow
We do not assume responsibility for Client errors, missing documentation, or operational failures outside the platform.
12. Limitation of Liability
To the maximum extent permitted by law:
- Complia Tech is not liable for indirect, incidental, or consequential damages.
- Our total liability in any contract year will not exceed the total fees paid by the Client during that year.
This limitation remains even if we were advised of the possibility of damages.
13. Term and Termination
13.1 Term
The agreement remains active as long as the Client has an active subscription.
13.2 Termination for Cause
Either party may terminate if the other materially breaches these Terms and fails to cure within 30 days.
13.3 Effect of Termination
Upon termination:
- Access to the Services is revoked
- The Client may request a data export within 30 days
- All outstanding invoices remain payable
14. Governing Law
These Terms are governed by internationally accepted commercial principles. Specific governing law may be defined in the Client's commercial contract.
15. Contact
For questions or legal concerns:
📧 privacy@complia.tech